When receiving equipment please inspect for any missing parts, such as levelers on base of units, any necessary cords when applicable, mats when applicable, etc…. If you find you are missing parts, immediately file a freight claim BEFORE shipper departs your location. Fitness Rush is not responsible for missing parts lost in shipping. We will endeavor to help you replace parts after we have been compensated for expense of parts.

Orders will be shipped using UPS, FedEx, or USPS. Large orders such as home gyms, treadmills and weight sets will be shipped via motor freight trucking companies. Orders arriving by truck are CURBSIDE ONLY. You will need to be present in order to receive the delivery, and it is your responsibility to unload the equipment. If you have any special delivery requests or instructions such as a request for inside delivery, please contact us ahead of time so that we can make the proper arrangements. We generally do not ship to APO and FPO addresses, however some items may be available for shipment to these addresses. Please feel free to email us with your request and we will do our best to fulfill the order.

Prior to accepting any delivery please examine the cartons for any sign of damage. When machine is received fully assembled, please take time to make sure unit is functioning properly BEFORE signing for delivery. Fitness Rush will not be held responsible in any way for damage not noted and signed by freight carrier, even if damage is concealed. The only way you as a customer can determine concealed damage is to utilize or try out unit before freight carrier departs your location. Please be sure to have the driver note any damage on the delivery receipt before you sign for the items. Please contact us immediately if there is a problem.

Certain oversized items and items shipped outside the contiguous United States may be subject to additional shipping charges. These charges may differ from those listed on your Order Confirmation email. If you have any questions regarding your individual shipping costs please call us toll free at 1-866-348-7874.

Sales tax will be added to all orders shipped within the state of GA.

Returned Items:

Any item returned will be subject to the customer paying for return shipment in full. The item can only be returned after given a return authorization number from Fitness Rush. The item will be subject to a 10% restocking fee if returned in the same condition the unit left Fitness Rush warehouse. Customer must pay for ALL shipping costs incurred, which includes shipping to customer and if necessary back to Fitness Rush warehouse.

Shipping Damage:

Fitness Rush is not responsible for any damage incurred during shipping of your order. If any freight damage occurs, the recipient is responsible for noting all freight damage on the Bill of Lading with the carrier at the time of delivery. If the recipient doesn't notate the damage while the shipper is present, Fitness Rush is not responsible for the freight damage.

If an item arrives damaged, the recipient must notate all freight damage while the shipper is present, and the recipient must ensure that the shipper and the recipient has a copy of the freight damage claim on the Bill of Lading. The recipient should contact the terminal from where the shipper came from and request a freight claim form. Fitness Rush is not responsible for the outcome of any possible freight damage claims.

Since we strive for customer satisfaction, we can provide new parts to replace your damaged parts after we are compensated for the parts from the shipper.

Shipping Information For Out Of State Shipping:

The majority of orders ship in 2 to 5 business days and are delivered in less than 1-2 weeks. Orders may be delayed by increased holiday business, out-of-stock items, or unforeseen difficulties. Items do not ship on weekends. Items that cannot be shipped by UPS or Fed Ex are delivered curbside. You will be contacted 24-48 hours before delivery so you can schedule a convenient drop-off time. Standard delivery of items that don’t ship UPS or Fed Ex are curbside; you will need to be prepared to unload the package when it arrives.

Additional charges may apply to some deliveries, even if free delivery or Shipping Included in the Contiguous United States is stated due to unusual road/driveway circumstances that restrict &/or obstruct delivery.

Your freight quote includes inside delivery if it is with North American Van Lines.
*Shipping is done by North American Van Lines, or equal quality carrier.
*Your facility must be accessible to a 70ft truck. For an additional fee a smaller truck may be able to deliver your product.
*If the carrier you select is not North American Van Lines, you must have doors and hallways wide enough for drivers to get your equipment through without disassembly.