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Policies

Payment:

Payment may be made with Visa Or MasterCard, cash, approved checks, or wire transfer, up to amounts of $3,000. Amounts over $3 grand must be paid in approved funds, cash, certified funds, or wire transfer previous to equipment leaving the ownership of Fitness Rush/Ready Fitness.

Free Shipping:

Most of the new products listed by Fitness Rush Include free shipping in the continenal USA. We do not ship out of the USA however many times we will work with you and ship to a border drop point such as UPS, FedX, or another shipping terminal of your choice. You will need to provide the full ship too information to these locations just as you would when having the products shipped to your place of business, Wellness area, or gym, ect. Free shipping is for shipping only and does not include installation. Free shipping is for curbside delivery. You are responsible to unload truck, if you need a lift gate service for heavy items please let us know prior to purchase in writing so we can establish additional cost and payment. On your invoice you may see a break down of the cost of shipping however this will not affect your bottom line price which will be listed on our website with shipping included. In extreme cases some unique items may only include free shipping in limited areas. 

Installation:

When applicable when we ship products we will try to provide installation when requested and this will be for an additional fee to be determined once you decide exercise equipment to purchase. This service may be performed by Fitness Rush/Ready Fitness or another local installation crew. Installation is a separate fee and will be determined with considerations such as equipment to be installed, location of desired installation of exercise equipment, stair carrys, ect.. Sometimes this installation fee will be paid to a separate company other than Fitness Rush/Ready Fitness on location providing the installation service.

Free Shipping is for delivery only of new equipment and if you require a Lift Gate Service to unload heavy items, there will be an additonal cost which Fitness Rush/Ready Fitness does not include in the Free Delivery service. Free Delivery curbside is for shipping ONLY from our location, vendor warehouse, or other areas Fitness Rush may ship from to your curb. If you do not have a dock or forklift at destination, Lift Gate Service is available for additonal fee Not Included with Free Shipping provided by Fitness Rush.

SATISFACTION GUARANTEE

When you shop with Fitness Rush/Ready Fitness your satisfaction during and after the sale is of paramount importance to us. We want you to become stronger from your transaction with us. While we endeavor daily to improve your shopping experience online and in our brick and mortar location we certainly appreciate positive objective feedback from our customers regarding our selection, service, pricing, and policies to better serve you. We appreciate and value each and every customer. Whether we get to meet you in person in our Atlanta area outlet and share our inventory or you shop online your satisfaction is why we do what we do. One of our many healthy objectives is to help others get stronger so you can help others get stronger. We have utilized the Pay it Forward program for as long as we have been in business since 1978 and we have fun in the process and hope you do as well. Please let us know if you notice an area we can improve your Fitness Rush/Ready Fitness experience.

PRICE MATCH GUARANTEE

Fitness Rush will price match guarantee any identical item you bring to our attention. Our objective is to help you get stronger and healthier and while we do need to make a profit to stay in business we appreciate you bringing to our attention any item we provide which is priced lower on another official manufacturer approved vendor. Eligible price match will be reflected on any identical item we offer that is listed lower on another site we can verify, free shipping excluded. Price match item must be immediately available at qualifying online retailer. Our price match covers new items. Price match must be an everyday price, auction sites, daily deals or seasonal promotions not included. 

Shipping Damage:

Fitness Rush/Ready Fitness is not responsible for any damage incurred during shipping of your order. If any freight damage occurs, the recipient is responsible for noting all freight damage on the Bill of Lading with the carrier at the time of delivery. Fitness Rush/Ready Fitness is not responsible for the outcome of any possible freight damage claims. We will endeavor to assist with parts from manufacturer when you provide us requested documents so we can expedite your request.

Storage of Purchased Fitness Equipment:

Fitness Rush/Ready Fitness Inc is not responsible for storage of purchased fitness equipment by any customer or company when purchased from Fitness Rush/Ready Fitness. Customer is solely responsible for insuring fitness equipment is removed from Fitness Rush/Ready Fitness warehouse or store within 5 working days from date of invoice. No exceptions written or implied will be effective under any circumstances. After 7 working days a monthly storage fee of ten percent of item or items purchase price will be effective. Any item left longer than 90 days will become sole property of Fitness Rush/Ready Fitness without exception and absolutely without any refund due. Due to liability Fitness Rush/Ready Fitness is not responsible for any purchased equipment by customers under any circumstances. Under no circumstances or exceptions written, spoken, or implied will Fitness Rush or any employee of Fitness Rush/Ready Fitness be responsible for any customers equipment which has been purchased. Any customer purchasing from Fitness Rush/Ready Fitness at time of purchase acknowledges this strict policy and under no circumstances will any exceptions be made.

Purchase Orders:

Purchase Orders will be accepted from any municipality to start an order only. We must receive your funds and your funds must clear before shipment.

Warranties:

Standard Warranties: Manufacturers warranty apply on products. Fitness Rush/Ready Fitness does not imply or provide any individual warranty on new products or Used Equipment. Should a problem arise within the new equipment warranty period please contact us and we will help you determine your individual coverage and if active under manufacturer warranty. Damaged parts must be returned to manufacturer or Fitness Rush at the customer's cost. Outside the warranty, the customer will be responsible for all service costs. Any and all Used Equipment is As is items and are not covered by any warranty. 

Refunds:

Customer satisfaction is our daily objective. Only under special circumstances and prior WRITTEN approval will any type of refund be given on new equiipment only. These refunds will not be for the full amount. Return shipping after written return authorization is provided is the responsibility of the customer and item must be returned in original box, pallet, or crate in original, good condition. Once item is returned in full we will provide a refund the same avenue payment was processed, check, cash, or cc. Under no circumstance will refunds be given for Used Equipment. Used Equipment is sold as is with no refunds. 

Shipping Information For Out Of State & In State Shipping:

If your USED Exercise Equipment needs to be shipped across country from our Suwanee GA store/warehouse then additional charges may apply and will be customers responsibility. 

The majority of orders ship in 8 to 10 business days and are delivered in less than 2 weeks. Orders may be delayed by increased holiday business, out-of-stock items, or unforeseen difficulties. Items do not ship on weekends. Items that cannot be shipped by UPS or Fed Ex are delivered curbside. Please email us if you do not receive tracking info within 10 weekdays. Standard delivery of items that don’t ship UPS or Fed Ex are curbside; you will need to be prepared to unload the package when it arrives.

Additional charges may apply to some deliveries, even if free delivery or Shipping Included in the Contiguous United States is stated due to unusual road/driveway circumstances that restrict and/or obstruct delivery. Your delivery location should be accessible to normal size delivery trucks which deliver the size exercise equipment you are requesting. If you need a lift gate service then there will be an additonal charge not included with free delivery which is for shipping to your location curbside. You are responsible for off loading from truck. Free shipping is to get the equipment to your location. Any additional special services need to be arranged before purchase in writing please.

 


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