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Policies & Procedures  
 
Home > Fitness Rush Policies
 

Shipping Damage:

Fitness Rush is not responsible for any damage incurred during shipping of your order. If any freight damage occurs, the recipient is responsible for noting all freight damage on the Bill of Landing with the carrier at the time of delivery. Fitness Rush is not responsible for the outcome of any possible freight damage claims.

Purchase Orders:

Purchase Orders will be accepted from any municipality to start an order only. We must receive your funds and your funds must clear before shipment.

Warranties:

Standard Warranties: If we deliver our refurbished items to your door, we give a 90-day parts warranty. Should a problem arise within the warranty period, we will replace or repair all damaged parts. Damaged parts must be returned to Fitness Rush at the customer's cost. Outside the warranty, the customer will be responsible for all service costs. As is items are not covered by our warranty. Warranty is void unless we deliver.

Refunds:

Customer satisfaction is our daily objective. Only under special circumstances and prior WRITTEN approval will any type of refund be given. These refunds will not be for the full amount.

Shipping Information For Out Of State Shipping:

The majority of orders ship in 2 to 5 business days and are delivered in less than 1-2 weeks. Orders may be delayed by increased holiday business, out-of-stock items, or unforeseen difficulties. Items do not ship on weekends. Items that cannot be shipped by UPS or Fed Ex are delivered curbside. You will be contacted 24-48 hours before delivery so you can schedule a convenient drop-off time. Standard delivery of items that don’t ship UPS or Fed Ex are curbside; you will need to be prepared to unload the package when it arrives.

Additional charges may apply to some deliveries, even if free delivery or Shipping Included in the Contiguous United States is stated due to unusual road/driveway circumstances that restrict &/or obstruct delivery.

Your freight quote includes inside delivery if it is with North American Van Lines.
*Shipping is done by North American Van Lines, or equal quality carrier.
*Your facility must be accessible to a 70ft truck. For an additional fee a smaller truck may be able to deliver your product.
*If the carrier you select is not North American Van Lines, you must have doors and hallways wide enough for drivers to get your equipment through without disassembly.

 
 
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